Refund and Return policy

At Shakti Foods Ltd, customer satisfaction is at the heart of our business. We are committed to delivering premium-quality products and providing excellent service. If you are not completely satisfied with your purchase, we have a clear and customer-friendly Refund and Return Policy to assist you. Below, you will find all the details regarding eligibility, process, and conditions for refund and return policy.

1. Eligibility for Returns

We accept returns under the following conditions as per our Refund and Return Policy.

  • The product was damaged during shipping.

  • The product is defective or does not meet its described quality standards.

  • You received an incorrect item that differs from your order.

To qualify for a return:

  • The return must be initiated within 30 days of receiving the product.

  • Items should be in their original, unused condition with all seals, labels, and packaging intact.

2. Non-Returnable Items

Some items are non-returnable due to hygiene and safety concerns. These include:

  • Products that have been opened or used.

  • Items purchased on clearance, sale, or as part of promotional offers.

  • Items damaged due to improper handling or misuse after delivery.

3. Refund Process

Refunds are issued only after the returned item has been inspected and approved. Here’s how the process works:

  • Once we receive the returned item, it will undergo a thorough inspection to verify eligibility.

  • If approved, the refund will be processed to your original payment method within 7-10 business days.

  • For ineligible returns, we will notify you, and the item will be sent back to you at your expense.

4. How to Initiate a Return

To ensure a smooth return process, please follow these steps:

  1. Contact Customer Support: Email us at info@shaktifoods.co.uk. Provide your order number and a clear explanation of the issue.

  2. Authorization: Our team will assess your request and, if eligible, provide you with a Return Authorization Number (RAN).

  3. Packaging: Securely pack the product, including a copy of the purchase receipt and the RAN.

  4. Shipping: Return the product to the address provided by our customer service team. Ensure the package is traceable by using a reliable shipping method.

5. Shipping Costs

  • If the return is due to an error on our part (e.g., defective, damaged, or incorrect item), Shakti Foods Ltd will cover the return shipping cost.

  • For other returns, the customer is responsible for the return shipping charges. We recommend using a trackable shipping service to ensure the safe return of the product.

6. Damaged or Missing Items

If your order arrives damaged or with missing items, please notify us within 48 hours of delivery. Include the following details to expedite resolution:

  • Photographs of the damaged product and packaging.

  • Your order number and a description of the issue.

We will investigate the matter promptly and provide a suitable resolution, which may include a replacement, refund, or store credit.

7. Exchanges

We offer exchanges under the following conditions:

  • The item received was defective or incorrect.

  • Exchanges must be requested within 30 days of receiving the item.

To request an exchange, please follow the return initiation process and specify your preference for a replacement product.

8. Processing Time

  • Returns and exchanges are processed within 5-7 business days of receiving the item at our facility.

  • Refunds may take an additional 7-10 business days to appear in your account, depending on your bank or payment provider. It may vary time to time. 

9. Contact Information

For any questions or assistance, our customer support team is here to help:

  • Please mention subject of your email as Refund and Return Policy

  • Email: info@shaktifoods.co.uk

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT

10. Our Commitment to Quality

At Shakti Foods Ltd, we strive to ensure a seamless and trustworthy shopping experience. Our Refund and Return Policy is designed with your convenience in mind, reflecting our dedication to customer satisfaction and transparency. If you have any question about our Refund and Return Policy please do not hesitate to contact us.

Thank you for choosing Shakti Foods Ltd. We value your trust and look forward to serving you again!

Let’s create tasty food together !!

Refund and Return Policy
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